NOT RECOMMENDED: Low quality assistance, total inc...

NOT RECOMMENDED: Low quality assistance, total inconvenience for the user.
Due to the CCNL exchange rate, our company has gone from FAST / Unisalute Fund (which I evaluate 5/5) to this (which I evaluate 1/5).

- Very high deductible for direct take-over ( 40, compared to 15 before).
- Call center hours identical to the working hours; and the coffee break time is never enough to take the line (before I had a convenient continuous schedule to be able to call the Health Fund during a lunch break, in order to protect my privacy).
- Telephone operators unprepared (I was denied a refund due to "performance not covered by the Fund according to par 18." after, before booking the visit in question, I had read the text of the commitment to the operator, who had confirmed the refund option).
- Unequivocally expressed textbook conditions such as "lark mirror" and on several occasions the telephone operator was unable to answer my doubts: ergo bad service and no certainty of post-performance reimbursement.

Based on my experience, I consider this greeting fund much lower than others in the past (with another CCNL).