Jan Fuchs

Review of Vernon Heating & Air Condition...

6/2/14 appointment with Mike Prater for our semi-a...

6/2/14 appointment with Mike Prater for our semi-annual maintenance check-up:
Mike Prater, our Vernon Heating and Cooling Senior Service technician, arrived promptly for our scheduled appointment time on 6/2/14 and explained to us in detail what he would be doing for our Vernon semi-annual maintenance check-up. He inspected our air conditioning system (inside and outside) thoroughly and checked the thermostat. He found a problem with our condenser and told us that it was not working properly and would need to be replaced. He then described the various replacement options, and we decided that replacing our 12-year old air conditioner and gas furnace would be the best solution, based on its expected life span. After Mike knew that this was the option we wanted to pursue, he checked with the Vernon office to give us the specific equipment options and prices. He explained the options and went through the itemized price quotations, and we asked him more questions, which he answered in detail. After we made our decision, he called his office and was able to schedule a next day installation. He told us about Vernon s white glove equipment removal and installation, which we appreciate.
We were very pleased with our Vernon service appointment with Mike Prater, who is a very pleasant, professional, and knowledgeable service technician. Thank you, Mike!

6/3/14 appointment with Zach and Brian R. for the removal of the old equipment and installation of the new equipment:
Zach and Brian R. from Vernon Heating and Cooling arrived at the scheduled time for our removal and installation appointment and explained what they were going to do and how long it should take. They worked efficiently, handled the removal and installation well, and cleaned up the areas where they were working. Zach gave me a detailed explanation of the new equipment and the programmable thermostat, and also of the itemized bill. Both Zach and Brian R. were very pleasant, professional, and knowledgeable. Thank you, Zach and Brian R.!

Walter and Jan Fuchs
Vernon Customers for 30+ years

Darron, our Vernon Heating and Cooling technician, performed our fall heating maintenance check-up on 11/19/14. He did a very thorough job of inspecting and checking our indoor and outdoor furnace equipment. He was very courteous and explained to us in detail what he had done and gave us the detailed paperwork.

Walter and Jan Fuchs
Vernon customers for 30+ years