They told my elderly mother that she could buy me ...

They told my elderly mother that she could buy me a gift card and it would be fine to use in Canada. Then when I tried to use it it took me to a webpage not found error page. After emailing back and forth for a few days they called me. They then told me they can't ship to Canada right now but they are "working on it" and could contact me when they can. I asked for a refund for my mother and they said no. I won't use them again.