Brian Hall

Review of Mercedes-Benz of Gatwick

I would like to share my experience of my car bein...

I would like to share my experience of my car being serviced at Mercedes Gatwick.
The booking on line system is excellent easy to use and in short a doddle, shortly after making the booking you receive confirmation by email and if memory serves me correctly a follow up text a couple of days before your due date. On arrival the welcoming was warm, I was asked if there were any issues and my only concern was the phone charger was not working he agreed to pass this information on to the engineer, I then waited in the lounge area and had free coffee and WiFi what could possibly go wrong?

After less than two hours the service manager approached me and went through an assessment of the car, one of the items was moisture in the headlamp. I asked if this would be covered under the warranty and he said no as it was likely it was caused by a stone chip however, when we jointly inspected it there was no evidence of chipping on the headlight or the surrounding paint. He also wasn't convinced the phone charger would be replaced and implied that I had probably damaged it. I didn't accept this as I informed him the lead had never been taken out of its connection [why would you] as it was a Saturday he said he could not get a replacement part, I asked him if he could call me Monday and confirm it was on order and he could either post it out or I would pick it up when I was in the area.

Two weeks later I still haven't had a phone call in the meantime I received an-email from a service administrator asking if I had any problems to contact her which I duly did but again no response!