I was nervous reading some reviews but I just had ...

I was nervous reading some reviews but I just had the most positive experience I ve had with a vet in my 12 yr-old cat s life so far. She s been sick for almost 2 years with mystery diarrhea & some vomiting & more and more weight loss with increased appetite. I ve had some very bad vet experiences, & they always want to blame you for their shortcomings & mistakes & can be really cold-hearted. The doctors & nurses/techs at this clinic are all REALLY amazing & kind! Intelligent, calm, professional, they took everything seriously, they dealt with me being somewhat panicky & nervous with kindness, they were amazing with my very anxious sick cat. No sedation, no MUZZLE, they were gentle. I finally got the tests & questions answered I ve been struggling to get since the middle of 2018.
I used to manage a medical office and do still work in the field. I demand professionalism.
They were so professional, no emotional manipulation, no one was passive aggressive, rude, or condescending which has plagued me in Chicago vet offices for years. The clinic was clean & they were efficient. My only negative would be that their waiting room had older cushions on the seats and they are worn, need to be replaced very soon! Other than that, I was perfectly at ease and I m a germaphobe with (managed) anxiety issues who works in medicine with people and animals, so I have very high standards and expectations. Definitely would recommend Dr Simpson and her staff! I finally have answers and a real treatment plan. They didn t up sell me on anything, they just told me what my options were. They never judged me. They never mislead me.

COST: So I ve had these tests quoted to me by 4 different vets in town....including a part MedVet quote. These prices were average, typical, and not inflated. I was VERY relieved and not surprised. Vet care is medical care, it s not cheap! The front office told me about Care Credit before my visit and I applied and got enough to pay for the visit and do a follow-up soon and cover all meds, and possibly a dental exam soon. Not one of the other vets I saw ever mentioned Care Credit to me. Lifesaver! I had an appointment here, I did not come as an emergency patient.* I cannot speak to what their emergency services are like.* Maybe try to have your vet refer you for an appointment and ask to be squeezed in ASAP instead of just going in IF YOU CAN. There are different levels of crisis . Mine wasn t rush to hospital to save life , so I was able to wait several days for an appointment, (but it was urgent) which they made right away and squeezed me into a very busy day. So these are my cat s new sheroes!