Tiffany

Review of Midway Chevrolet

The one employee responsible for losing our busine...

The one employee responsible for losing our business is TK. When it came down to the final negotiations, we simply asked to know the total price of the car. As a customer, it is our right to calculate the total price we would pay after taxes and including a trade in. TK began rolling his eyes and kept saying, it doesn t matter, all that matters is the amount you are financing Well, we are not concerned about what we are financing, we are concerned about how much we are paying for the car. He wouldn t accept our though process and became very condescending as if we were wrong for wanting this information. The first price he brought us totaled, $18,500 after taxes and everything. However TK was manipulating the numbers is just deceitful because our total price never dropped below that, even after he offered us more for our trade in (and they only show one quote at a time so you can t compare their previous offer) The monthly payment and loan period also never decreased, so he was adding the money back in somewhere else and was trying to divert our attention from the overall price of the vehicle. He was not transparent about anything, and the more we questioned the more eye rolling and frustration that came from TK. He began accusing us of coming in to buy a used car and expecting perfect condition. That is completely untrue, They were unwilling to drop the price of the vehicle (even though they had it priced according to KBB excellent condition and there were significant scratches, obviously the car had been scraped up against something, and obvious abuse of the Interior of the vehicle, the moon roof wouldn t close after we opened it, and the keys needed a new battery) in the end, TK was willing to take away the safety inspection And tune ups in order to accommodate the key battery replacement. The ONE advantage of buying from a dealer like this is that they inspect the vehicles and only sell according to certain standards. So the fact that they are willing to sacrifice this, and having a 60 year old man roll his eyes and lose his patience with us for an hour lost me as a customer for life.