Alyssa Hobson

Review of Al Serra Auto Plaza

1 star only because I don t have the option of 0! ...

1 star only because I don t have the option of 0! My husband brought his truck here for work about 7 months ago... after them having the truck on and off for 3 months and 11grand later he is still having nothing but issues with it. He took it to get new tires today at a different shop & the tire rods which they supposedly replaced at al Serra are already bad and never greased or installed correctly. When I called and spoke to the manager Cole all he could do is say bring it here and we will check it out But your warranty is thru us & couldn t offer me anything else. After spending 11grand CASH you think they would be a little more understanding or helpful but no!!! Also when he first got a quote from AL Serra they quoted him for a new power steering pump which was NEVER done, he had issues with it again & we brought it back they tried to get us to pay another 2grand for a new pump which we were lead to believe was done the first time since it was in our quote!!! The shop he currently has his truck at will have it done in 2 days! Al Serra would have the truck for weeks at a time!!! We will never be going to this place again forcing us to pay for new parts that were done at Al Serra. Being new family and trying to save to get a new house to expand our family has once again been put on hold due to car repair expenses we thought we finally were done with!