stephanie armijo

Review of NTTA

WORSE CUSTOMER SERVICE EVER (probably don't even c...

WORSE CUSTOMER SERVICE EVER (probably don't even care about reviews) called in last week to setup a payment plan , first of she sounded frustrated from the beginning of the call (HER NAME IS JUANA BARROSO) after that we are going back and forth about payment agreement she placed me on a 30 min hold just to send me the payment agreement via e-mail. Once she returns to the line she tells me once I send necessary documentation I should receive a documentation that reflect my registration is no longer blocked IT HAS BEEN WEEK TODAY AND HAVEN'T RECEIVED ANYTHING ! THEY WERE QUICK TO RETREIEVE $355.00 OUT OF MY ACCOUNT AS A DOWN PAYMENT , BUT CAN'T SEND ME DOCUMENTATION AS FAST ! I CALLED YESTERDAY AND THEY ADVISED ME THEY WERE BACKED UP THAT IS NOT MY PROBLEM! THEY PROMISE A 48 HOUR TURN AROUND! OH AND MS BARROSO , FAILED TO ADVISE ME THAT SHE ADDED A CAR TO MY ACCOUNT I NO LONGER OWE OR AFFILIATED W THE CARE I AM TRYING TO REGISTER ! I HAVE EMAILED HER MULTIPLE TIMES AND YET TO RECEIVE A RESPONSE!