Made a huge mistake by going to their West Valley ...

Made a huge mistake by going to their West Valley Location. The service department is such a mess.

If you want to get an oil change it takes literal hours. You can never get anyone on the phone (Chad Rigby GM). I called to check the status of my car after 4.5 hours. Nobody knew were it was so they had to look for it. They finally found it and told me even after 4.5 hours that their were 5 cars ahead of it. I just took the keys and went somewhere else. I've never had a good experience at a Ken Garff location.

The only thing that made me go back was the 3 oil change package that I didn't use. They said the company Korner Stone could reimburse me but just like Ken Garff, you cannot get anyone on the phone or to respond to emails.