crystal ruiz

Review of Family Care Plus

DO NOT DO NOT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

DO NOT DO NOT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT VISIT THIS CLINIC!!!!THEY DID A LAB TEST ON MY 60+ YEAR OLD MOTHER WITH OUT NOTIFYING ME OF ANY EXTRA CHARGE APART FROM WHAT THEY HAD COLLECTED FROM ME !!! DURING EACH VISIT THE CLERK WOULD LET ME KNOW WHATEVER COST THE DOCTORS VISIT, VACCINE OR TEST BEFORE PERFORMING IT OR TAKING ANY SAMPLE. I ALWAYS HAD TO PAY FIRST ! BECAUSE WE ARE A CASH ACCOUNT WITHOUT ANY INSURANCE SO THEY DO NOT WORK WITHOUT CASH IN HAND ! THAT I UNDERSTAND ! SO TELL ME HOW DOES IT MAKE ANY SENCE THAT MY 60+ YEAR OLD MOTHER RECEIVED A COLLECTION NOTICE FROM A LAB THEY WORK WITH ! AND THAT I NEVER CONTACTED DIRECTLY ON THAT FEE OR SENT ANY SAMPLE DIRECTLY TO OR AGREED ON ANY CHARGED SINCE I WAS NEVER AWARE OF BECAUSE STAFF AT THE CLINIC FAILED TO NOTIFY ME . PROCEEDED WITHOUT MY PERMISSION OF ANY EXTRA CHARGE .SO FAMILY CARE CLINIC SENT A SAMPLE TO A LAB OF THEIR CHOICE WHEN EVER THE LAB CHARGED THEM FOR IT INSTEAD OF PAYING FROM WHAT THEY HAD COLLECT FROM ME OR EVEN IF THE CHARGE WAS NOT COLLECTED AT THE TIME OF THE VISIT THEY SHOULD OF CALLED ME AT THAT POINT INSTEAD THEY SHARED MY INFORMATION .IM SURE THERE WAS A REASON FOR THE TEST IM NOT COMPLAINING ON THAT .. WHERE MY PROBLEM FALLS ON IS THAT I WAS NEVER GIVEN THE OPPORTUNITY TO DECIDE IF I COULD ACTUALLY AFFORD IT , LET ALONE RECEIVED A CALL OF ANY MISTAKE OR EVEN AN APOLOGY FOR THEM NOT INFORMING ME ! WOULD YOU LIKE YOUR MOTHERS INFORMATION HOME ADRESS DATE OF BIRTH NAME LAST NAME BEING SHARED AROUND TO AGENCIES OR WHATEVER COMPANY THEY DECIDE TO SHARE IT TO ? I CONTACTED CPL (THE LAB )AND THEY TOLD ME THEY WHERE CHARGING ME BECAUSE SOME ONE HAS TO PAY FOR IT ! SO AS THEY TELL YOU ON EVERY BAD REVIEW TO CONTACT MANAGEMENT I DID AND MS. MAY THE MANAGER TOLD ME THEY WILL NOT PAY FOR ANYTHING OR LET ALONE RECOGNIZED THERE WAS ANY MISTAKE ALTHOUGH HER STAFF DID ADMITTED TO THE MISTAKE THE CLINIC DID (CECILLIA ) I HAVE NO COMPLAIN ON HER SHE ACTUALLY HELPED ME TO SEE THAT THEY FAILED TO NOTIFY ME AND THAT WAS THE CAUSE OF THE COLLECTION NOTICE . MAY- THE MANAGER DID NOT PROVIDE THE OWNERS NUMBER ALTHOUGH IT IS HER BROTHER ??YOU WOULD THINK THAT THEY WILL WANT AND HELP ONE OF THEIR PATIENTS ESPECIALLY IF IT IS SOMETHING THEY FAIL TO DO SO . I WILL BE REPORTING AND MAKING A COMPLAINT TO THE BETTER BUSINESS BUREAU! SAVE YOUR TIME AND MONEY ! AT THIS POINT I DONT EVEN HAVE IN MY HAND THE RESULTS THEY WANT ME TO PAY FOR ITS PATHETIC ! I WOULD ALSO LIKE TO ADD DURING MY CONVERSATION WITH MAY TO AVOID RESPONSIBILITY SHE SAID THAT THEN''SHE IS DUMB BECAUSE SHE DOES NOT UNDERSTAND MY COMPLAINT SHE SAID SHE IS A DUMB PERSON ? ''I WOULD NEVER SPEAK TO ANY ONE AS SHE REFERS HER SELF AS !!! IM REALLY IN SHOCK THAT SHE IS ACTUALLY THE HEAD OF THE CLINIC AND I AM SCARED FOR ANY ONE WHO VISITS !