Had a small blip with HVAC. Called John Wayne for ...

Had a small blip with HVAC. Called John Wayne for a check up/evaluation. They were able to send a tech same day. Arrived approx 6pm. Very knowledgeable, personable and demonstrated good experience/understanding as well as ability to convey/explain information when clarification was needed. Provided options as well as opportunities to reduce immediate costs while stabilizing/improving system. Was able to address/consider longer term concerns regarding system and how to retrofit placement, airflow, noise. Good communication and timely updates from office personnel. Interfaced well between technician and customer to keep the ball rolling.

AJ is a wonderful asset in his ability to partner with clients rather than simply provide service. Really appreciated the same day capability given concerns. Only caveat would be narrowing the window of potential arrival to a 3-4 hour time span, rather than an open schedule all day.