Sarah Alice

Review of Montage Deer Valley

Honestly, on our first trip to stay at the Montage...

Honestly, on our first trip to stay at the Montage we were INCREDIBLY impressed by the service we received from Ivan, and Stephen and others, the food was incredible, and when we left we definitely wanted to go back. We went back a couple weeks later to have dinner at The Apex and to bring some colleagues to experience what we had loved weeks prior. From the moment we pulled up it was an entirely different experience, in an unfortunately negative way. Timothy was our first greeting and he was very rude and while we were entering the building he threatened to have us removed from the building, and proceeded to follow us down the hallway. This changed the mood of our evening. We were then turned away from the restaurant 2 times (when we were 5 minutes early to our reservation, and when we came back at the time of our reservation) because without informing us beforehand they changed what time the restaurant was opening. We only made the reservation the night before and it would have been nice to receive an email updating us on that change and the fact that they were changing the me menu/separating the restaurants.

All in all, we were super impressed with selective people but at this point we will not be likely to return because the second experience was unfortunate for both us and our colleagues.