Trevor French

Review of Le Meridien, Gatwick Airport

Overall a very enjoyable experience. Except we had...

Overall a very enjoyable experience. Except we had booked wheel chair assistance on May 9th with your gentleman for my 91 year old friend. But on getting up and arriving at your front deck at 4.30am the next morning we was told that it HAD NOT BEEN BOOKED. We had to wait 20 minutes for the wheel chair assistance to arrive and when we got over to the airport customs it was so busy it took us nearly three quarters of an hour to get through. I must say that he gentleman on your desk early in the morning on May the 10th was very helpful. I would have given you 10 if it had not been for wheel chair assistance let down. Good job we managed to get our plane.