3 may be generous based on my last couple of visit...

3 may be generous based on my last couple of visits here. Both times, the quality of the pizza was very poor which was surprising because they had been consistent for a while before this. They have had their ups and downs over the years - mostly due to a lack of consistency. The inconsistency appears to have reared its ugly head again.
Recently, I have ordered extra sauce because they have been a bit light handed with it. Instead, I got even less sauce - almost bone dry. Also, they are regularly overcooking the pizza to the point where it is nearly burned.
What kept this at a 3 star review instead of a 2 star review is the hope that this is an aberration and they will get this straightened out. Also, their customer service has been pretty decent through this period.