Review of Viceroy Snowmass

3 years ago

5 out of 10

5 out of 10
Arrived for the 4 pm suggested check in.
Waited in lobby until 6.30, which when considering the check out time is 11am one would have thought 5 hours is plenty to prepare for the next guest. Staff were good enough to offer a whole $100 credit!
Room was ok, not cleaned properly, previous guests dirty underwhere and socks left under bathroom sink, dirty q tips on floor, pubic hair in shower, tv not working but fixed later that night.

Could not have an afternoon rest as dogs barking in rooms down the hallway where the dog owners had just left the dogs in the room to go skiing. Barking all f.ing day.

We booked 6 months in advance, hotel never bothered to advise they had booked a college graduate pool party, closing the pool and hot tub area off so hotel guests could not use, followed by another 2 nights of music, and outdoor party by same group. Nothing against them, but the hotel should warn paying guests prior to allow oportunity to make other plans. Typical greedy viceroy looking for the quick buck with a short term view.

Walls are also so thin that I had to listen to the neighbours conversation and bad sex every night.

Ski in ski out was excellent.
Most considerate staff were the ski staff (apart from the manager with glasses that was rude and arrogant) and the parking valet guys were also excellent.
The check in check out staff did not even bother asking how our stay was.