Courtney Hill

Review of Twin City Subaru

I just picked my 2017 Impreza up from Twin City be...

I just picked my 2017 Impreza up from Twin City because my heated seats aren't working. I get in it and drive down the road before I notice that someone took a screwdriver to pry the switch out of the console. There is now damage to the console in at least three different spots (I had to go back to work and didn't have time to look closely) and scratches just below it, none of which were there when I dropped it off at 7:20 this morning. I have no problem taking responsibility for damage that I have caused to my own vehicle, but I am in no way responsible for this. My car is a YEAR old and there is NO reason that their service department couldn't take the switch out of my car without doing damage. If I had wanted to buy a used car with previous damage from someone else I would have, but I figured buying new I wouldn't have that problem and hoped that I could trust a Subaru dealership to provide satisfactory service, at the least. The car is a lease and I will now be held accountable for damage that their technicians did to my car. Nobody bothered to mention this to me when I picked up the car, but I understand that the staff at the service desk likely had no idea so I am not going to put the blame on them. I work hard for the things that I have and take pride in doing so...unfortunately their service technicians cannot respect that.