We stayed at the hotel for nearly a week. We had ...

We stayed at the hotel for nearly a week. We had a standard room on the second floor. When we checked in we had picked up some fresh food from Whole Foods and were excited to put it in the mini fridge in the room - when we entered we couldn t find the fridge. So I called the front desk and they told us they were all out of fridges. The front desk said they would get back to us about a fridge when it became available and never heard back so our food went bad.

Next we noticed at night is gets extremely dry so they were so kind as to include a humidifier in the room - that was great but after an hour or two we figured out it was broken!

It was clear the employees are not that happy here, when you pass the cleaning crews or staff in the hallways they don t ever say hello or even smile at anyone. Also no one has cash on hand so be prepared to have cash to tip.

Food options in the hotel were quite poor. Every restaurant requires advanced booking so many times we had to drive 15-20 minutes into town to restaurants as the canyon village only has 2-3 restaurants and they are continually booked.

One evening we decided it would be nice after skiing to go to the jacuzzi & heated pool. It was around 7:30 and the pool area was filthy. There must have been a good 20-30 towels left out on the pool deck and near the spa. There was a floating water bottle in the spa. We did not stay very long and did not return for the rest of the trip.

Rooms - the standard rooms are tiny, also you can hear the neighbors like they are in the room with you. We had an adjoining door and we could clearly see into the neighbors room - who ever built this place did not insulate the doors or walls in between rooms - you can hear everything. The TV s are nice and new, beds were comfortable.

The one advantage this hotel has is location (ski in / out) but honestly this has a large motel vibe with lackluster food and service. Not a good value in my humble opinion. We were traveling with another family and they said the same thing!