I wish I could give this place NO STARS!

I wish I could give this place NO STARS!

On October 25th, I booked the Westin through Orbitz and requested a King bed. We paid right then through Orbitz and received confirmation that our room was booked. We traveled up to Portland from Southeast CT for this past weekend. Unbeknownst to me, my boyfriend was to propose to me on Saturday, November 4th and we were going to stay here to celebrate. We arrive and check in. We walk into the room and it's two doubles, NOT the king that we paid the premium for. We go back to the concierge (who was actually very sweet) and they had no King rooms available, although we paid for it. The manager, Seamus, came out and offered us a few drink vouchers for our trouble and that some rooms were affected from a recent storm. This was never mentioned to us prior to our trip. This put a huge damper on what was supposed to be the best day of our lives, and there was nothing but them throwing us $20 in drink vouchers! The room we were given was more than HALF of what we paid for for the King bed and absolutely NO MENTION was given to that fact. We were beyond upset and to top it off were told that we might not even be able to get refunded since we went through a 3rd party. I got on the phone directly with Orbitz who was amazing and got us our refund. Thank god we had a family member in the area that was able to accommodate us for the night. Terrible, terrible customer service. Next time contact your guests and let them know if their room isn't available. We traveled 3-1/2 hours to get here and was going to spend $350 for a celebratory night here. Never again.