FRAUDENT COMPANY BEWARE!!!

FRAUDENT COMPANY BEWARE!!!

I took my ATV to central florida power sports to repair two front axles. The Atv is 2013 polaris sportsman 500 that is still under its 5 year warrantee.

after getting my ATV repair I took it for a ride and with in 5 mins in 4x4 the front left axle broke again. So I started to look a little closer and noticed rust on part of the axle that was supposed to be new. (Keep in mind I'm only an average mechanic And could be wrong.)

I know the axle can be repaired instead of replace as a whole. so I ask the guy if he replace the whole thing. He of course said its was a complete replacement, and I asked him about the rust and he told me verbatim "Some parts come from the factory, in the box with rust on it". Witch is hard to believe. Were not talking about a little pitting here, where talking rust.

So I basically told him thats hard to believe, The reason I asked is so
I could maybe contact polaris to make sure they replace the complete axle. Thats where he lost it and said he's not working on my bike and that I was blaming it somehow on them. ok Lets go see the manager to clear things up.
(Iv been here dozens of time for purchases and repairs)

I walked straight to a manager that I knew, but was actually the sales manager. Walked right in his office and began explaining the situation. he follows me in and immediately started to speak over me and completely cut me off. He told the manager that I was trying turn them in to polaris for not fixing the axle the right way. This is where I got very upset and said thats a lie. I just want to make sure I get it repair right, and I never mentioned trying turn someone in, in anyway shape or form did I insinuate the idea.

I was so upset I just walked out with out resolving the issue and started loading my ATV back on the trailer and strapped it all down and never once did someone, like a manager come and try to at least smooth things over even another customer came unto me as i was loading the ATV and asked what was the problem. so I explained I was leaving.

Once I got home I call back to speak with the Same manager as before to apologize for the bombardment and left it at that.

This issue was with the service department front desk clerk.

Follow up after further investigation:

Contacted polaris for a complete invoice of all the parts a labor. Come to find out they were completely fabricating a story and said, I said The ATV wouldn't start. Its a 2013 with only broken axles. It started fine. So they invoice my warrantee for parts I never received or even needed. (Starter Motor almost $500 parts) But some how the total price on the invoice I received was the same.

So they had to mark up the parts and labor to me to match the parts they STOLE from me and my warrantee. My warrantee is capped at $5000. The only issue had was two broken axles and my front diff seal was leaking. and without informing me the owner the supposedly replaced two axles the entire front diff and a starter motor assembly for $2700.

These people are criminal. oh did I mention they even signed my wives name to complete there fraudulent Claim. What a nightmare. This place will quickly tell you to leave there store if you question they work. The guy at the service desk with a big black eye is the culprit. You know he deserved it. Such a Lying Thief.. SEAN