Staff in store are fantastic, atmosphere in store ...

Staff in store are fantastic, atmosphere in store is great. Highly recommend to go visit.
But no matter what happened, TRY NOT TO GET THEM TO DELIVER YOUR GOODS. The aftercare is a nightmare.
My wife and I brought some items in store, asked for it to be delivered to us, we paid the pick a date delivery, so we picked 5th March.
On 5th March, we waited the whole day with nothing, so we called their customer service team and found out that the items did not go on the delivery van (So what's the point of paying a PICK A DATE?), therefore we had to pick another date. We picked 14th March
Due to wife being pregnant, I dun want her to stay in a new flat for too long, so on the morning of 14th March, I called the customer service team again and try to get a ETA for the delivery, I was thrown around like a basketball for about 30min, then the staff asked me to hold, no music, no sound, then all the sudden, it got hang up. Called them again, had to explain the whole situation for another 5 times until I got to the department. The person said he will call back in 20min, but I have been waiting for almost an hour now with no call back at all. All sum up is: GREAT IN STORE, RUBBISH AFTERCARE, THEY TAKE YOUR MONEY, THEN YOU ARE USLESS TO THEM.