Andrea

Review of Hotels.com

I booked a reservation thru hotel.com in January f...

I booked a reservation thru hotel.com in January for a trip to Cape May on May 17 in the amount of $904.44. When we were shut down due to the Covid-19 crisis, I immediately cancelled my trip on March 22. Since then I have called and emailed Hotel.com numerous times (always being directed to a place in Asia) to be told that there was a glitch in the system on my PayPal account and they could not process my refund. They told me to contact PayPal. PayPal said it is Hotel.com who said I am not due this refund. I am at my wits end with this scam. They have no intention of refunding my money. I made a drastic mistake by not booking with my American Express card where they refund your money and then do the 90 day investigation dispute. I am not giving up.