Current review

Current review

So I actually visited and stayed at the hotel, the hotel has a very rock and roll glam style with a lobby that has board games and water and a gum machine.

Everything seems clean, however I didn't know I wouldn't have any sort of glasses or cups within my room, I literally had to ask the front desk to provide a few for me.

The room is tiny and while I'm not there most of the day it's not the most comfortable with the table and chair provided for two people can only seat one and while looking nice but being quite uncomfortable. The bathroom is tiny with no counter space and your knees almost hitting the wall when you sit on the toilet.

There is snacks and drinks available in the room for a super expensive price, so if you don't care you can have water, beer or wine.
The walls are very thin so you definitely need to use the provided ear plugs to sleep in quiet.
You can order room service as well.

Great central downtown location which is a big positive.

I'd say this is a little more about style than substance overall as a hotel.

***EDIT previous

I made a review a few days ago and I just wanted to update this and make a few key points of difference.
I'll start off by saying the front office manager (Phillip Johnson) is definitely deserving his credit and a big thumbs up with dealing with this and helping. I definitely appreciate his work and efforts.

this review change isn't about the staff of the hotel or the rooms but rather dealing with the reservations side, I can honestly say it's a horrible experience and I would not recommend it to anyone, the fact that I made a simple reservation and I didn't receive a confirmation that was professional or contain the information needed is astonishing to me, during the course of the last few days I've dealt with several people most of whom have passed me back and forth amongst each other, every person taking my information and promising to send me the confirmation email and didn't.

This is a reservation for next year, I know it's early but as with any purchase you definitely want to have proof, all in all once I'm actually at the hotel I'll be sure to update and leave a complete review including staff, room and more.



I booked a trip for March 2018 and honestly dealing with the hotel has been a nightmare, all I want is a simple conformation paper that is properly done, my card has been charged but I have yet to receive anything.
At the time of this writing it's almost 36 hours and I've lost count of how many people I've spoken with but all of them are quick to pass me on to the next person and I've had someone hang up on me during a call.
I can't speak to the quality of the rooms but based on the interaction with hotel management I'm extremely reluctant to suggest this to people, I've honestly never dealt with such an unprofessional group of people and especially given this hotels high quality status.