Ashton was very knowledgeable about each cars we i...

Ashton was very knowledgeable about each cars we inquired about; he knew specific features included on this car vs. that, and explained them objectively. He made a couple of attempts to "up sell" us (sorting results from most to least expensive, suggesting more expensive brands), but was not obnoxious or judgmental about it. He was friendly and personable throughout the transaction. We spent two hours looking at and test-driving cars, then another three and a half hours at the dealership finalizing paperwork (arrived at 3 p.m., left a little after 8 p.m.). About 30 minutes of that was due to the fact that my husband's excellent credit score warranted some personal intervention from the credit manager (Jose) to get a more acceptable rate than was automatically generated. The rest of the time included lengthy intervals when Ashton went to print paperwork or check on the detailing of the car, which apparently was done haphazardly, so he requested more time be taken to remove buffing cream, etc. Twice during our wait, a gentleman who may have been a sales manager stopped at our table and asked if everything was alright, and who our salesman was. After each conversation, Ashton reappeared with paperwork, or a request for insurance information, or some other bit of information.