Review of Hilton Surfers Paradise

4 years ago

Deserves 0 stars.

Deserves 0 stars.
First off we paid in full for a 2 bedroom ocean view deluxe room. When I arrived at our room it was a small pigeon box with one bedroom and one open plan bed space next to the front door. But That wasn't the worst thing ..... I imediately seen the view and it was of the little lake/ pond behind the residence and I imediately went to the front desk to advise them they have given us the wrong room because I booked " Ocean view deluxe " which As advertised has full view of the ocean ...
Not a pond behind the facility..... i advised the manager and she explained that our room number comes under the description of ocean view "even though there was not one bit of ocean insight I felt like she was insulting my intelligence by even trying to pass that room off as ocean view room which on their website advertises it boasts full pacific ocean view from top to bottom. They then quickly passed us off to another worker who gave us a bother room which was bigger but still no view ..... And where completey rude about the entire situation.... We flew in after a long day of travelling with childeren and expected to arrive and relax and swim .... We where stuck in the lobby for over three hours before they told us we don't have any other alternative because the hotel reached full compacity" we where then sent upstairs after the long wait and twenty minutes later a family lets them self into the hotel because they had been checked into to the same hotel room because the staff where completely U proffessional and lack experience or organisation it was EMBARASSING for both us and the other family who where sent to our room ..... They did not even offer us any type of compensation for their completely disgusting welcoming and service
And did not give us the room we paid for
The entire ordeal has ruined the entire holiday for us NEVER AGAIN !!!