Today at the cash desk of Pathe Leidsche Rijn alre...

Today at the cash desk of Pathe Leidsche Rijn already in the middle of the choice of seats, just enough places for our 5-person company, at the other ticket office the 2 tickets we needed were sold to someone else. The only thing the employee could repeat was that she understood that it was a pity but that she could not do anything about it. So the system is not very useful to say the least and I would have expected some compensation (4 disappointed children at my side), but the lady only kept repeating her mantra that she had learned during the customer-friendliness course with an iron smile. It caused me a lot of annoyance. For example, a mega company does not keep its customers inside I think. That must be possible!