Linsu

Review of Avi Resort

MUST BE 21 TO STAY HERE

MUST BE 21 TO STAY HERE

We booked this hotel 2 months in advance as part of a trip through the Western USA. We arrived and right away the front desk was rude and didn't try to help us with the check in. Then they told us we could not check in the room we paid for because we aren't 21. Meanwhile there were 5 year olds running around the casino right next to us. They told us they were not allowed to check us in because they are a casino and you have to be 21 to be in a casino. This rule/law was not displayed anywhere and instead of helping us they were rude and super impolite. When we asked to speak to the supervisor they called security "because 2 young skinny guys were peacefully trying to get what they paid for". After talking to the supervisor they did refund us and then told us we could try and drive to California to find a hotel for the night.