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Review of Valleyfair Family Amusement Pa...

Our family visited ValleyFair this past weekend fo...

Our family visited ValleyFair this past weekend for the first time. We have two children (12 & 5) and our 5 year old happens to have Autism. While we had prepared as much as possible in advanced and were well aware of the very probable fact that a meltdown(s) may occur throughout our time there and the steps we needed to take in the event of one happening. Unfortunately there had been a fair bit of communication break down at one of the rides with an operator which then led to a 35 minute meltdown and lots of further miscommunication in the event of sorting it all out and a fair amount of insensitivity from a fellow ride operator. In the end the staff in Guest Services working on Sunday evening not only listened patiently but also recognized the issue and apologized profusely and were extremely courteous and sympathetic about the entire ordeal. I couldn't have asked for better outcome and am heartily grateful for the prompt response I received and definitely recommend this place for a great time and great memories to be had with your loved ones.