Past reviews might reflect when this used to be a ...

Past reviews might reflect when this used to be a Hilton. It certainly isn't anymore -its just run-down. Don't ever compare this place to quality top-level "all-inclusives" if you have been to others. You'll know what we mean as soon as you step into the foyer.
Also you'd better have *some* fluency in Spanish, since few associates can communicate in English.
We were here just before Covid. We paid the "premium" all-inclusive, but still didn't get the ocean-view we booked on-line. The "Ocean view" premium building is the "U" shaped building on the far left if you view in Google satellite view. Just a partial view from the balcony at the far internal end of the U, is still considered ocean view in premium price. Next, the balcony walls are too high and all-brick. You can't really sit down and enjoy *any* view. We decided to just go with it instead of arguing during the late evening check-in after a long tiring trip from Arenal.
The rooms in the premium building are best 2 stars back in the US. Pretty basic and functional - like a good motel room, except with 10' high ceilings (see pix online).
The kids wanted to enjoy the game/teen room, but it only opens a few hours everyday. Once we did get in, it was a laugh. The room has a "dance floor" in a corner and the music is unbelievably LOUD throughout the play room (huge speakers blaring away) - no matter there is no one there! If management is reading this - please realize that there is something called "sound pollution" and just because the room-admin/coordinator who is sitting there can tolerate it does not mean that we have to SUFFER (even the admin didn't stick around one day and simply left us to our own devices). We are in the resort to RELAX. Tone the volume it down to 10% of what it is now and people can still dance in that area - and if no one is there, why is the music playing at headbanger levels? Just Ugh ridiculous.
Next about the game room - they run HTPC/Windows Game machines with Xbox and other other PC games. This is another joke. We could get to the start menu and other options on the screen and found expired versions of McAfee and maybe one or two anti-virus running. Looking at task manager, we could tell that the machines were infected (I'm a IT security guy). For anyone reading this, please under no circumstances login to any of your own (or kids) xbox or other game or internet accounts. Your creds will be stolen instantly. Play the onscreen games as much as you can without performing *any* login, and leave. The second night there was a group of kids hogging the air hockey and table tennis who were very belligerent - even at the adults! - and unafraid to bully. The room admin/coordinator cannot be bothered for anything and didn't speak English anyways. YMMY -we'd suggest you hang around with your kids if you see anything untoward.
Then we tried to check out the "evening entertainment" (on certain days). These are "only in Spanish" affairs and NOT FOR KIDS. So we had to leave.
Next the food. Yes there are always lines and you should get in early before they close. Best we can say about the food is that is was OK. Tons of fried stuff, carbs and sugar if you are into that. They also lay out a small afternoon break, which is coffee, cookies and such.
Any silver lining? It has a private beach area outside the premium building. Of course anyone from elsewhere can keep walking into this area, but the premium-only restriction was largely followed and the beach was sparse - perhaps they do police it occasionally and ask others to leave. The premium building also hast its own (OK) pools which are actually policed and access is verified.
Else the rest of the facilities are jam-packed (at least before Covid) and mostly with natives.
In conclusion, this is definitely a cool place for the natives (or Spanish speakers) who enjoy a day there. If you are not a native and OK with the low standards since Hilton left + paying a premium price on top, then go for it. Sorry but we come here spoiled by the Moon Palace and others that are a far better quality "all inclusive".