Doug Morse

Review of Deere and Company

I purchased an x394 lawn tractor in February. With...

I purchased an x394 lawn tractor in February. With a little only 5 hours on the tractor, loose power steering system fittings leaked all the fluid out, leaving the tractor unable to steer or move. I had to pay $50 to have the dealer pick up the tractor to repair it. The fittings for the system were loose from the factory, but Deere's warranty policy does not pay for pickup by the dealer so Deere will not pick up this charge. To have to pay $50 for a tractor with 5 hours on it for a factory defect is wrong. To make matters worse, the customer service rep I've talked to has been rude and sarcastic. He tells me he will call me with an update, but doesn't follow up. I expected more from this company, but I've been very disappointed. I won't buy another product from John Deere.