We booked a room here for two nights. The booking ...

We booked a room here for two nights. The booking contract stated there was free high speed internet included with the room. The room was at the end of a long wing and there was no internet. When I called the desk to report it I was told there was nothing they could do, claiming there must be too many users. This was a false claim as it didn't work when i tried late at night and early in the morning. I was not offered any compensation for the internet i didn't get but did pay for. VERY POOR CUSTOMER SERVICE!