Susan Shum

Review of Ontario Energy Savings

DON'T EVER USE THIS COMPANY. On August 23, our AC ...

DON'T EVER USE THIS COMPANY. On August 23, our AC unit broke down and we had the following replaced: control board for unit, compressor relay part and Honeywell programmable thermostat. We paid $930.93. As of this weekend, our heating is not working. I have called several times, and was only able to reach Rob - Fabrizio's dispatcher - once. I explained to him that we had our unit serviced and the heating is not working and he said he'll look into it and get back to me. He has not. I have tried calling several times, and when I call, it now goes straight to voicemail. Meanwhile, the condo is freezing and we're out over $900.

Update: I finally got in touch with Fabrizio, who said he was going to send a technician. Then the technician calls and says he can't make it. I try calling back to figure out what's going and guess what - he forwarded the phone to a 3rd party answering service who said they will pass the message along to the sales department!!

Final update: Never heard back from Fabrizio. Finally had to call another company to re-install everything because he said whoever installed the thermostat and parts did it incorrectly and I WAY overpaid. FYI - the only reason there are good reviews for this company is because Fabrizio solicited good reviews. Even BEFORE he did my service he asked me to post good reviews for his company because he knows that's the ONLY way he'll get good reviews. STAY AWAY or risk being ripped off like I was.