Leibert Brooks

Review of Glendale Dodge Chrysler Jeep

Well, it started off smooth with the salesman John...

Well, it started off smooth with the salesman John and his sales team, however, I didn't appreciate the strong-arming and cockiness sales approach to try to sell a car. I most definitely won't think about letting this place be my first place to shop for a car unless I have my own financing and check in hand to grab the car I want.

I had to add more because the sales guy tried to disrespect me by trying to confront me in front of his manager about my earlier review, so allow me to explain in more details! First like I said, we got a friendly invite and proceeded to the test drive because we ve been looking for the car at other places so far.

Came back to talk numbers and this is where the problems began, I know how to point out strong and unnecessary sales tactics when I see it. So here are the things that were said that I felt were unnecessary

There was a trade in, and there was a comment made after reviewing it oh my manager don t even want your car because it s so old. So there s not much we can do but I worked hard and got you $2500. First off that was very offensive, that person brought that car brand new and has been proud of that car that he paid in full with his hard earned money. They were looking for a change

The sales guy John later turned and said hey, how much money do you have? Not once, not twice but 7 times or more and became pushier about it each time. If they didn t answer the first 3 times, perhaps there s a reason.

There were more things said like No, we're not coming down on the price of the car because it s priced to sell. you won t find a car like this anywhere because there s only 3 in the states like this, and if you don t like the price someone else will buy it at this price and don t believe the hype about if the car is for me I ll get it because it would be gone so thank you for coming.

Lastly where I just had enough was when he completely shifted the focus on the person who came to get the car to the spouse since there was an issue with credit approval which was odd. Mind you that wasn t the plan since we already had a pre-approval for the person who s buying the car and after speaking with my peoples to see what the hell they were thinking they just felt intimidated at one point and because they really liked the car. They felt like they were losing the deal.

The credit was run on more than one occasion and he most definitely didn t get the approval of the customer to keep going because they never wanted the car in the spouse's name only!

We asked for a purchased order to continue working with the avenue s prior to coming to this location and the sales guy John wanted to run the credit yet again, he more than likely told his finance team that he got the approval to keep going which wasn t the case.

Lastly, I came and got a car from here about 5 years ago and was happy with the outcome. I got the car I wanted for the price I wanted to pay. But this time around it was not cool at all. What a total disregard for customer service, and looking out for the customer. I get it you have to sale for a living but there s a more comfortable way of doing it when your asking people to buy one of the biggest purchases that come with life in general.