Traveled here for a convention and booked due to p...

Traveled here for a convention and booked due to proximity to McCormick Place, price, and reviews. Seems to be falling apart with little to no care from management. We checked in, went to dinner, came back and our keys weren't working. The service technician helped us in our room (after 45 minutes of using a PRY BAR) and then replaced the battery in the door lock and got new keys. This still didn't work. Had to pry into our room again the next day...it seemed like this had happened more than once looking at the door. The front desk helped to find us another room so we switched rooms but I noticed that our room had been flipped. How did the maid service get in if the lock was broke? They aren't going to those lengths to get into a room to flip it. So, we move rooms yet this door DIDN'T LOCK properly. You could literally just push the door open from the outside. Also noticed a few other rooms on another floor that were propped open as if they had to pry into them. It seems that management is out of touch with repairs and just cares about profits. They also don't have a restaurant and they serve "breakfast"....but it doesn't start until 9:30. So if you are traveling for work and want breakfast I would look elsewhere. Lastly, the shuttle was $5 each way per person to McCormick place. We didn't take this, but I found that a bit absurd. The staff in general was great and helpful which is the only saving grace for this hotel.