Very central which is great but no hot shower (war...

Very central which is great but no hot shower (warm at best), intermittent heating (mid 20s overnight) and in need of maintenance work. Normally i wouldn't review but when i went to get a luggage trolley to leave after our stay the porter said "sorry but at high end hotels like this you need to get your luggage collected".
A very polite reponse but seriously misguided!