Our family dog got very acutely sick in July. It i...

Our family dog got very acutely sick in July. It is unlike her to be sick, so we took her in to a different vet. They diagnosed her with HGE & sent us home with her (despite my better judgment). She ended up passing away early the following morning, less than 20 hours after her first symptoms appeared. My first experience with Premier was taking her body in. They were compassionate, helpful, and empathetic... Let us have all the time we needed with her and explained all of the options they offered for cremation as that was the route we wanted to go.

Fast forward 2 months later, my other dog began to exhibit the same symptoms that our other dog had. Given the prior circumstances, I immediately took him in to Premier because I did not want to take any chances. It was about 6 am, and we were helped quickly. Dr. Venhuizen was wonderful. Good vibes, listened, was understanding and empathetic, explained everything in detail and made sure that we understood everything that he was explaining. EXACTLY what I want in a doctor. Clare S. took my dog in the back for blood work and x-rays. Clare, you are an angel. My dog has always put up a little bit of a fight when he goes to the vet because he gets a bit anxious. He's also 80+ lbs and a strong boy, so that doesn't make anything any easier. He hates getting on the scale and he's not a fan of other tests, so I wasn't surprised when Clare relayed that to me. His anxiousness is enough to make someone lose their patience after some time. Clare never did. She was so sweet from beginning to end. I ended up keeping my dog overnight to ensure that he had the proper care and was receiving fluids. I also want to acknowledge who I believe her name is Erika at the front desk because every single time I called, and both times that I came in (to drop him off & pick him up), she was nothing but sweet and professional as well. While my dog was staying there overnight, I called a few times for updates and every single time I did, I was happily greeted on the other end and I never felt like I was being annoying for calling or for wanting an update multiple times a day. I got play-by-plays by the hour of his progress. I wish I knew the name of the nurse who discharged him and gave me all of the at-home instructions (if you are able to look that up please do and give her the recognition she deserves), because she too, was wonderful: very detailed, empathetic, explained all instructions, listened to me vent, etc. My boy has been home going on 2 days now and he is already looking and feeling so much better. Lastly, I want to acknowledge that the summary of the chart notes and the visit was unlike anything I've ever seen before in my previous experience of taking my animals to the vet. There are DETAILED descriptions of EVERY conversation I had, including my initial reason for coming in, updates for each time they checked in with me to confirm the next tests and that I had consented to them, etc. WOW!

Going through what potentially I thought could have been another traumatic loss for our family again was something that I was not ready to do ... every single member of the staff at this location that I mentioned above helped to put my own nerves at ease during this time. Please recognize these individuals for their compassion, empathy, kindness, patience, excellent skill for their practice, and their obvious love of their jobs. THANK YOU.