Jessica Beatty

Review of Superior Mazda Kia

My husband and I purchased a vehicle from this dea...

My husband and I purchased a vehicle from this dealership around 7 months ago. When we were looking at it in the lot, we noticed that it was leaking oil. We pointed this out to the salesman that was assisting us. We test drove the vehicle, checked everything else out, and really liked it. We agreed to purchase the vehicle contingent on the fact that they fix the oil leak. The salesman stated that he would have the mechanics at their in house shop fix the leak and we could come back and pick it up later that afternoon. We called later to ensure the vehicle was ready and repaired to which he responded that everything was in good working order. 7 months later we still noticed a leaking issue. Unfortunately, we were unable to finance enough to cover the cost of a warranty. The manager was kind enough to reach out to us and offer to repair the vehicle for free! We took the vehicle in to one of their sister companies (Cadillac of Bentonville) with certified mechanics and they were wonderful. They treated us with respect and concern about our issue. They were kind enough to place us in a loaner vehicle while they sorted out the problem. We just got the vehicle back yesterday and, so far, it appears that everything is in good working order.

*Edit*

A few weeks after this issue was "resolved" we discovered that the vehicle was still leaking oil. Somehow they were able to conceal the leak so the oil was just burning off on the engine. We discovered the leak when we almost threw a rod from the engine running without oil. Since the leaking was concealed we did not know we were losing oil until it started knocking occasionally. We have been having to replace quarts of oil every 2 weeks due to the leak to prevent it from completely ruining the engine. We contacted the dealership to let them know that the problem had not been fixed and they refused to look into the issue any further. We had to spend almost $1000 to fix the problem they had two opportunities to fix. Lesson learned, always have a professional look at a car before you purchase it because you cannot trust the dealership
to be honest about the vehicle. Also, spring for the warranty. I have never been so appalled by a sales experience in my life. What's done is done and we will never purchase another vehicle from them again.