The customer service leaves a lot to be desired. W...

The customer service leaves a lot to be desired. We took the bonus relax and enjoy spa, massage and food, upon arriving at the spa there was no one at reception, we had to call the hotel reception and still we were waiting 30 minutes. To top it off, the girl who finally came did not speak a word in Spanish and the spa was on par with a 3-star hotel. The restaurant service more of the same, contradictions between waitresses and a good wait. Anyway, I do not understand how a hotel with these characteristics does not take much more care of the customer service and on top of that it allows those responsible to be shunned by a poor fellow who was not guilty of anything.