Ozben & Guran Yet

Review of Ark Restoration

We have worked with Ark Restoration after we had w...

We have worked with Ark Restoration after we had water damage at our basement. As they did excellent job on the mitigation and damage cleaning work, we wanted to continue working with them on the construction repair as well. However, our experience was completely different. First we have not received the estimate for almost 10 days. Then we were assigned a project manager who we saw once or twice. We noticed that every day there were different people working on things. As we noticed that they were not having any uniforms we realized that they were subcontractors or even subcontractors of the subcontractors. We did not receive any updates on the progress or when the work would be finished. With my frustration of the progress and how dirty the subcontractors are working, I got in touch with the manager of the repairs department. He was also not kind in our conversation and said why I do worry as the contract we have gives them 30 days for the repairs, no rush would be needed. Project manager was not actively communicating and did not really give me any impression that he cares at all. After the work was done I did not even get a call if we were happy with the experience, or walk through if the work was done for our satisfaction, but rather received multiple reminders to make the last installment payment. After all the trouble, at least they finished the work, arranged cleaning for all areas, and put the furnitures back to their places. As conclusion, I highly recommend to find another company to work for your repairs. Ark Restoration is definitely good for mitigation and damage clean up but stay away from them for repairs and construction work.