Timothy Sassaman

Review of City Utilities of Springfield

I am disabled and I work part time to pay my bills...

I am disabled and I work part time to pay my bills. My utility bill is normally due on the 24th of the month but because that is a Saturday the company decided that it was okay to take it out a day early. I had all the money in the account by 9AM and I received an email stating that my payment was declined by the bank. Now I was told that they will take out a $100 deposit plus a $25 NSF fee. I told the person my situation and they said that it s not their fault and they don t control what time the pay comes out. Well my bill says that it is due on the 23rd so I have paid my bill on the 23rd and I should have the whole day if I chose to but decided to have it in before the start of the banking day. I spoke to a supervisor that was able to put things right as a one time courtesy so this unique situation was handled professionally by a supervisor anyway.