Lily Issac

Review of NTTA

***UPDATED***

***UPDATED***

I'm enthusiasticly changing my 1 to a 4. NTTA responded to my compliant sent to their Facebook page within an hour of the message. A supervisor, Lisa, called me and told me they reviewed the call. She seemed genuinely embarrassed for how it went. I was apologized to, my information was reviewed, and a receipt for the cancellation was emailed to me.

Thank you for the quick response Lisa and thank you NTTA for being accessible via social media.

Staying at a 4 instead of a 5 because the several other times I've tried to call in the past, CS was unable to help me access my online account. I have never been able to log in, but after each review of my information, everything seemed correct. I was always shuffled around until I gave up or was assisted with my need via phone.

***
Would give ZERO if I could.

I was on the phone with your customer service representative this morning, and she was really short with me. I wanted cancel my account. I gave her my driver's license 5 times which was easily found by your automated system but not her. She tried to argue that I didn't have an account. She finally found my account using my address after which she told me my balance, told me I had a card on file, and that my balance would be 5-8 days for refund, and then hung up on me. She wouldn't let me speak, she talked over me, she didn't give me a confirmation number, and didn't say good bye before hanging up very abruptly and rudely.

I initially told her my old car was totaled and she didn't offer to transfer my account to the new car, which I didn't think about until after the 3 minute conversation.

I didn't even get a chance to verify that the last charges made were before March 8th, the day of the wreck.

That was a very poor customer service experience!