Tim Rogers

Review of Nittany Oil Company

Called them this morning for an emergency heat out...

Called them this morning for an emergency heat outage on a heat pump. They can't come until Thursday. Fair enough but about their statement about emergency repairs. Good thing it's not 10 degrees. All the woman wants on the phone is a payment method or for me to fill out a credit application with her credit manager. I realize no one will be home on Thursday. I told her we would leave the door open. She asks how will they get paid and asks for my credit card on the phone. I've never done business with this company and she wants a credit card over the phone. She hasn't scheduled the appointment yet. She doesn't care a bit about my problem. She wants paid and she is not hired yet. I told her I had to talk to my wife and would call back.

I talked to my wife. She changed her entire Thursday schedule to be there TO PAY THEM since that is all they care about. I call them back. The service manager hangs up on me. I call back again. I told them I was not impressed with how they have treated a potential new customer. I try to schedule the appointment. All she cares about is the money despite the fact that I told her my wife would be there that SHE CHANGED HER ENTIRE SCHEDULE TO BE THERE. The lady still asks me how they would get paid. If she had an address in the British West Indies I'd be thinking internet fraud. Finally, after much ridiculous back and forth I have an appointment. She doesn't even know the nature of my problem because she never asked me about that. She just asked about how she would be paid.

This company DOES NOT CARE about the needs of its customers, or even worse, its potential new customers. All it wants is money. I'd run from this bunch. Ridiculous!