Ciara Geoghegan

Review of Galgorm Resort and Spa

My boyfriend and I were really excited to check th...

My boyfriend and I were really excited to check this place out after reading some good reviews and checking out the website. However, I am extremely disappointed by the abmissal customer service I reveived from the Galgorm Resort & Spa. I called the hotel on several occasions weeks in advance to make a spa reservation and was placed on hold for over 10 minutes each time with no response, even after waiting that length of time. I also sent three online reservation forms a week in advance after the lack of telephone response, but received no reply whatsoever. I am utterly confused about why the Resort failed to respond to my enquirers given the high rating and standards it prides itself on.