Albert Jimenez

Review of Tennis Pro Shop Fountainebleau...

Let me start off by saying that I work in hospital...

Let me start off by saying that I work in hospitality and in resorts. Came for a family get away with young kids (8 & 9 yrs old) and we booked two rooms. When we arrived to valet it was chaotic. The checkin process is not any better. Upon arrival I immediately knew that it was going to be a circus. It was was very disappointing that this property as beautiful as it may be the rates they charge is your typical Miami beach resort that caters and attracts the typical Miami riffraff and the resort does nothing to control it. If I wanted to have my family be around a bunch of ghetto, obnoxious drunk people I would have booked a resort that charges much less since the crowd is pretty much the same. We were hanging out at the kids pool with the water slide since the main pool was packed and had women twerking and the pool looked like a can of sardines with the amount of people that were in it. When of the sudden a group of drunk adults came over and took over the water slide. The lifeguards just watched and said nothing about it.
We were told at check in that we couldn't use the refrigerator in our room for storing any of our items cause we would be charged we moved anything since the items are on sensors. Great way to nickle and dime your guests. There is so much more that I can say about our experience but I've said plenty. Needless to say as side from the beautiful grounds this place is disappointing and not worth the money they charge.