An hour long line for the zip line. Had an infant ...

An hour long line for the zip line. Had an infant with our party so we didn't want to wait that long. Went to the front desk to see about getting a refund and the staff was very rude and confrontational and would not give a refund. I asked to see a manager and was informed none were on duty. As I was leaving a staff member yelled disparaging remarks at us. I asked him for his name so I could email his manager and he would not give it to me! I asked his coworkers what his name was and then of them would give it to me either. Long story short, we never got our refund and will not be returning.