Kristina B., the manager, was very understanding a...

Kristina B., the manager, was very understanding and accommodating. L.L. Bean's new return policy throws away the core reason why Mainers were patrons. Given how upset many people are who purchased goods before the change in policy that need a return, Kristina handled it all very well and this experience will be a reason why I may shop at L.L. Bean again in the future.