We had booked a PCR test in English, I asked if it...

We had booked a PCR test in English, I asked if it was possible to receive it in English over the phone when I booked.
The next day we receive the report completely in Italian, except for the words "not detected".
Called immediately in the afternoon and their response was: "that's what we do, what can I tell you".
Absolutely ridiculous. Italian professionalism at the lowest levels.
Go somewhere else.