Service Technicians Lack of Knowledge on State Ins...

Service Technicians Lack of Knowledge on State Inspection Standards and Customer Service Skills

We brought our car to this dealership for state inspection, they wouldn't do the inspection, stated that our front windshield's tint wasn't meeting the state's standard.

Here is what I have found on TxDPS regarding sunscreen device, it was also confirmed by another dealership nearby. Ours is clearly above the AS-1 line, and their service technician (I believe his name is Mike Ma) still tried to argue with us and wouldn't even read what I was trying to show from my phone.

Please train your service technicians with the updated State issued standards, better customer service skills and stop wasting customer's time.

Window Tint Standards can be found in the Texas Administrative Code, Title 37, Part 1, Rule 21.3.
(c) (2) Windshields. No after-market sunscreening devices shall be installed, affixed, or applied to a vehicle windshield below the AS-1 line, or five inches from the top of the windshield if the AS-1 line annotation is not present.