Richard Forde

Review of Malmaison

I have stayed in several Malmaison hotels over the...

I have stayed in several Malmaison hotels over the years and looked forward to staying here. On arrival the hotel looks great from the outside and reception area. Check in staff were friendly and efficient and our room was ready early. The deluxe room looked good on arrival but on closer inspection was tired and the bathroom in need of some minor repairs. In the morning a fire alarm sounded and the hotel evacuated. I appreciate that the staff were as much in the dark as we were, but there was a lack of communication at all stages. Breakfast was lovely and staff were friendly on check out. I was disappointed this time but I wouldn't say don't go there. I think the hotel needs to make some improvements.