Tamyra Zeller

Review of ISAAC Heating and Air Conditio...

I called Isaac in Dec 2014 to rep-lace my furnace ...

I called Isaac in Dec 2014 to rep-lace my furnace which had died. They installed a new furnace quickly and efficiently. the rep I worked with as knowledgeable and located a grant program that would help with the cost of the furnace (I am a single parent on a limited income) That is where the positives end. I had to submit paperwork verifying my income for the grant and for a low interest loan. A few weeks later the rep called me to ask if I would resubmit several documents as Isaac couldn't locate them... so I submitted them again. Heard nothing for several months then got another call saying they needed the SAME documents AGAIN. Submitted them for the 3rd time. 6 months pass and I get a email form the grant company requesting these SAME documents because they had never been forwarded to them from Isaac. Another 6 or so months pass and I finally receive .. a bill from them for the full amount owed. I contact the grant company and am informed they have not heard from Isaac. I resubmit ALL the documents to the grant company and get my approval letter (which was also emailed to several different people at Isaac) and hear nothing for 7 months... only to be served with court papers!!! I call the attorney and explain the situation ... send her the letter of approval and give her the name and number of the grant rep. She is willing to work this out with me but tells me I am responsible for her fees!! Isaac did not follow through on their end not once but several times. I was never sent a payment book for the agreed upon payments, Never given an account number to make payments, never told anything, I am now in the mist of a huge mess trying to straighten out their mistakes. If you have the money to pay them yourself then fine use them... but if you are not financially well to do and would need loans or grants to replace your furnace ... go somewhere