This is my second stay at this hotel and both time...

This is my second stay at this hotel and both time my experience has been Meh. They try to represent themselves as a higher class place, but their service is subpar. Our check in experience was good, but a few other interactions with the staff was awkward, like painfully awkward. It's very rare for my wife and I to feel awkward with people but it happened with no less than 3 of their staff members.

Our meal the night we arrived was okay at best and the event itself was painfully slow. Our server was one of these awkward people I mentioned. Not to mention we stood by the sign that said please wait to be seated and it took about 5 minutes to be acknowledged by someone with at least 3 or 4 members of the restaurant staff walking past us. This was at approximately 8:30pm not exactly peak hours

Breakfast the next morning we experience the same wait to be acknowledged, once we were sat, no server approached us for over 10 minutes, no exaggeration. Finally I got the attention of another server and told him no one has spoken with us since we were sat. He graciously took over the table and told us our server must have been busy, he was an excellent server. The food was, again, okay at best (not buffet). The lady who was supposed to be our server came over at some point in the meal and started asking us random questions about our stay and where we were from, it was so awkward, even our new server noticed and came over to apologize, we had a laugh about it and moved on.

All in all, the room was nice, clean and with a great view (we had a premium room). It's a decent hotel, but don't expect 5 star service here. I would probably stay again, just know what to expect.